Refund Policy.

Last updated: September 23, 2026

1. Our 7-day refund policy

If you’re not satisfied with your Brand Identity Strategy for any reason, let us know within 7 days of delivery and we’ll issue a full refund of your one-time purchase (whatever you paid: $49, or $39 as a founding client).

2. How to request a refund

Email support@sparkmyname.com from the email address you used at checkout, and mention that you’d like a refund. That’s it — you don’t need to explain why.

3. How refunds are processed

Approved refunds are returned to your original payment method. Depending on your bank or card issuer, it typically takes a few business days for the refund to appear.

4. After a refund

Once a refund is issued, access to the refunded package may be removed from your account. You agree not to continue using the names or materials from a package you’ve been refunded for.

Credit packs. Packs bought in your Studio (10, 20, 50 or 100 credits for $10, $20, $50 or $100) can be refunded within 7 days as long as none of the pack’s credits have been used. The 30 credits included with an order are part of the order and follow this policy. Credits are service credits for SparkMyName work, not cash: they are never exchanged for money, and they never expire.

Your legal rights. Our 7-day refund policy is in addition to any rights or remedies you have under applicable law. Nothing in this policy or our Terms excludes or limits rights that cannot lawfully be excluded or limited. Your order is delivered digitally and immediately after payment; if you are a consumer in a country that provides a right to cancel digital purchases, you agree at checkout to immediate delivery and acknowledge that this may end that right — our seven-day refund still applies.

5. Short videos from your Studio

Every order includes one 15-second video; further videos are paid with credits inside your Studio. If a film cannot be produced, its credits (or the included video) come back automatically — you do not need to ask. For anything else about a video order, email us within 7 days of the order and we’ll sort it out.

6. Questions

We want you to feel good about your purchase. If anything’s wrong, reach out at support@sparkmyname.com and we’ll make it right.